Legal

Privacy Policy

Last updated: June 24, 2026

1. Introduction

Solvigos ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our customer support outsourcing, technical support, BPO, and CRM & AI chatbot setup services.

By accessing our website or using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Data

We may collect personally identifiable information such as your name, email address, phone number, company name, and billing information when you:

  • Fill out a contact or consultation form on our website
  • Request a quote or pricing information
  • Subscribe to our blog or newsletter
  • Communicate with us via email, phone, or live chat
  • Enter into a service agreement with us

Service Data

When you use our outsourcing services, we may process customer support tickets, CRM data, chat transcripts, call recordings, and other operational data on your behalf. This data is processed strictly in accordance with your instructions and our service agreement.

Automatically Collected Information

When you visit our website, we may automatically collect certain information including your IP address, browser type, operating system, referring URLs, and browsing behavior through cookies and similar technologies.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, operate, and maintain our services
  • To process transactions and send related information
  • To communicate with you about your account, inquiries, and service updates
  • To improve our website, services, and customer experience
  • To comply with legal obligations and enforce our terms
  • To send marketing communications (with your consent where required)

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data only in the following circumstances:

  • Service Providers: With trusted third-party vendors who assist us in operating our business (e.g., cloud hosting, payment processing, analytics) under strict confidentiality agreements
  • Legal Compliance: When required by law, court order, or governmental regulation
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: When you have given us explicit permission to share your information

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include:

  • Encryption of data in transit and at rest
  • Access controls and authentication protocols
  • Regular security assessments and monitoring
  • Employee training on data protection and confidentiality
  • Strict confidentiality agreements with all team members

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. Service data is retained in accordance with your specific service agreement.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • The right to access, update, or delete your personal data
  • The right to rectification of inaccurate data
  • The right to restrict or object to processing
  • The right to data portability
  • The right to withdraw consent at any time
  • The right to lodge a complaint with a data protection authority

To exercise any of these rights, please contact us at privacy@solvigos.com.

8. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: